Terms & Conditions

Cancellations made 48 hours prior to the trip date are refundable with a cancellation fee of $14 per adult and $7 per child. Cancellations made after the 48 hour deadline are non-refundable.
Purchases made through 3rd Party or Discount companies or websites are NON-Refundable and the above cancellation policy does not apply.

A valid American Express, Discover, Mastercard or Visa credit card number is required to make an online reservation. Full payment is required at time of booking. Passenger credit card will be charged for the full amount within 24 hours of the booking.

Passenger tickets are available for pickup at the depot of origin prior to the departure of passengers train or bus. Passenger may pick up tickets between 7:30am & 9:30am the same day of passenger train (bus) ride. Please have passenger reservation number available. For maps and driving instructions to our depots, click here.

Seat assignments are not guaranteed. It is occasionally necessary to reseat passengers due to substitution of equipment or other reasons. We will do our best to honor Parlor and Deluxe Tourist seating assignments. However, due to substitution of equipment or other reasons, it may be necessary to move seat assignments. If that should occur, we will call those whose seats have been moved prior to the ride, if there is time. Coach seating is assigned automatically by the reservation system. We will do our best to assure that your group is seated together. If there is an issue the day of your ride, please let us know at the ticket office. If booking with multiple families please book in one reservation or call the reservations office.

Lunch is not included in our Half-Day Trips, which include Cinder Bear Experience and the Cumbres Express trains. A food vendor will be on site at the Chama Depot for lunch purchases for the Cinder Bear Experience trains.

The discounted kids price applies to ages 2-12.  All children must be accompanied by an adult.

Babes-in-arms under 2 years of age will not be assigned a seat, and there will be no charge.

Parlor Car accommodates adults only (21 and over). If there is a question about age, Parlor Car Attendant or other RR staff may ask for proper identification.

We have wheelchair lifts available on select coaches, parlor cars and motorcoaches. Please make passenger reservation at least 7 days in advance of departure and notify us at 1-888-286-27371-888-286-2737 FREE or at [email protected] Passengers using a wheelchair or who require assistance, please advise when booking your reservation and re-state those needs within 3 days of the scheduled ride.

For your comfort, the Cumbres & Toltec Scenic Railroad recommends that you consider the following when planning your trip. The mountains can bring about sudden changes in the weather. It is important to wear layered clothing and in the late summer and fall, bring a jacket. Sunscreen and ball caps are also suggested to protect you from the stronger sun rays. Wearing sturdy, enclosed toed shoes is also important to protect your toes and ankles when in the yard and on the train. If spending time in the open gondola car, it is very important to wear protective eye wear to protect against cinders getting into your eyes. Sunglasses and prescription glasses are fine. We also sell wrap around safety glasses for your convenience.

While every effort is made to maintain our schedules, mechanical and/or weather conditions may cause delays. The Cumbres & Toltec Scenic Railroad will not be held liable for any delays.

The Cumbres & Toltec Scenic Railroad includes a 7% historic preservation fee to all transactions. This fee is used exclusively for the restoration of historic equipment and buildings.

The Cumbres & Toltec Scenic Railroad will use identifiable photographers on the trains from time to time. It is assumed that the C&TSRR will have the right to use any recognizable image and video of its passengers in its marketing efforts. If you are photographed by our identifiable photographer and would prefer that the images or video not be used for public display, please let the photographer know at the time of the occurrence.