Terms & Conditions

Book with confidence.

• You can change your reservation for this season without any fee.
• If you need to cancel your reservation this season, you will get a full refund if you cancel at least 48 hours prior to your trip.
• Please consider donating your ticket fee to C&T if you do have to cancel your reservation this year. Your donation will help maintain the viability of our historic property. To donate, please call our sales office at 1-888-286-2737.
• Please be patient with us as we process refunds. Due to circumstances beyond our control, it may take longer than normal to process refunds for cancelled trips.

Parlor & Deluxe seat assignments may change due to COVID-19 state and federal health policies (social-distancing).

We will do our best to honor Premium Parlor and Deluxe Tourist seating assignments.  However, due to the substitution of equipment or other reasons, it may be necessary to move seat assignments.  If that should occur, we will call those whose seats have been moved prior to the ride, if there is time.  Classic Coach seating is assigned automatically by the reservation system.  We will do our best to assure that your group is seated together.  If there is an issue the day of your ride, please let us know at the ticket office.  If booking with multiple families please make a note in the comments regarding the names of parties to be seated together or call the reservations office.  WE RESERVE THE RIGHT TO CHANGE SEATING AND/OR TRIP ASSIGNMENTS DUE TO EQUIPMENT FAILURE, BUS CANCELLATIONS, INCLEMENT WEATHER, ETC.  WE WILL MAKE EVERY EFFORT TO INFORM PASSENGERS BEFORE SCHEDULED TRIP, IF POSSIBLE.

Regular Daily Excursions include a hot lunch at Osier Station.  Cinder Bear Experience and the Cumbres Express trains include a picnic lunch.

Babes-in-arms under 2 years of age will not be assigned a seat, and there will be no charge.

Parlor Car accommodates adults only (21 and over). If there is a question about age, Parlor Car Attendant or other RR staff may ask for proper identification.

We have wheelchair lifts available in Classic Coach seating and our motorcoaches. Please make passenger reservations at least 7 days in advance of departure and notify us at 1-888-286-2737 or at info@cumbrestoltec.com to schedule your ADA accommodations.

For your comfort, the Cumbres & Toltec Scenic Railroad recommends that you consider the following when planning your trip. The mountains can bring about sudden changes in the weather. It is important to wear layered clothing and in the late summer and fall, bring a jacket. Sunscreen and ball caps are also suggested to protect you from the stronger sun rays. Wearing sturdy, enclosed toed shoes is also important to protect your toes and ankles when in the yard and on the train. If spending time in the open gondola car, it is very important to wear protective eyewear to protect against cinders getting into your eyes. Sunglasses and prescription glasses are fine. We also sell wrap around safety glasses for your convenience.  COACHES ARE NOT HEATED.

The average elevation is approximately 9,000 feet above sea level, with a low of 7,863 feet and a high of 10,015 feet, which is our summit, Cumbres Pass.  To help counter altitude sickness, guests are encouraged to drink plenty of water and avoid alcohol, caffeine and avoid skipping meals.  Please check with your physician if you have any health concerns.