Terms & Conditions

Book with confidence.

• If you need to cancel your reservation for any reason, cancellations made 48 hours prior to your trip date are subject to a cancellation fee of $14.00 per adult ticket or $7.00 per child ticket. 
• There will be NO refunds issued on reservations that are cancelled less an 48 prior to your trip date. 
• No-shows are considered a cancellation, and therefore will not be refunded. 
• Please consider donating your ticket fee to C&TSRR if you do have to cancel your reservation this year. Your donation will help maintain the viability of our historic property. To donate, please call our sales office at 1-888-286-2737.
• Please be patient with us as we process refunds. Due to circumstances beyond our control, it may take longer than normal to process refunds for cancelled trips.

Parlor & Deluxe seat assignments may change due to COVID-19 state and federal health policies (social-distancing).

Passenger tickets are available for pickup at the depot of origin prior to the departure of passenger trainS. Passenger may pick up tickets between 8:30am & 9:30am the same morning of your train ride.  Ticket pick-up for Chama will be on the north side of the depot, and ticket pick-up for Antonito will be under the depot portico. Health checks and temperature checks will be conducted before tickets will be distributed. Pllease make sure your party is all together before approachedin Will Call.  For maps and driving instructions to our depots, click here.

Due to social distancing, if you are purchasing more than 2 Deluxe or 2 Parlor seasts, please call 888-286-2737 for a Reservation Agent to assist you with your reservation. We will do our best to honor Premium Parlor and Deluxe Tourist seating assignments.  However, due to the substitution of equipment or other reasons, it may be necessary to move seat assignments.  If that should occur, we will call those whose seats have been moved prior to the ride, if there is time.  Classic Coach seating is assigned automatically by the reservation system.  We will do our best to assure that your group is seated together.  If there is an issue the day of your ride, please let us know at the ticket office.  If booking with multiple families please make a note in the comments regarding the names of parties to be seated together or call the reservations office.  WE RESERVE THE RIGHT TO CHANGE SEATING AND/OR TRIP ASSIGNMENTS DUE TO EQUIPMENT FAILURE, BUS CANCELLATIONS, INCLEMENT WEATHER, ETC.  WE WILL MAKE EVERY EFFORT TO INFORM PASSENGERS BEFORE SCHEDULED TRIP, IF POSSIBLE.

Full-Day trips include a hot lunch at Osier Station.  Half-Day trips do not include a lunch. 

The discounted kids price applies to ages 2-12.  All children must be accompanied by an adult.

Babies-in-arms under 2 years of age will not be assigned a seat, and there will be no charge.

Parlor Car accommodates adults only (16 and over). If there is a question about age, Parlor Car Attendant or other RR staff may ask for proper identification.

We have wheelchair lifts available in Classic Coach seating and our motorcoaches. Please make passenger reservations at least 7 days in advance of departure and notify us at 1-888-286-2737 or at info@cumbrestoltec.com to schedule your ADA accommodations.

For your comfort, the Cumbres & Toltec Scenic Railroad recommends that you consider the following when planning your trip. The mountains can bring about sudden changes in the weather. It is important to wear layered clothing and in the late summer and fall, bring a jacket. Sunscreen and ball caps are also suggested to protect you from the stronger sun rays. Wearing sturdy, enclosed toed shoes is also important to protect your toes and ankles when in the yard and on the train. If spending time in the open gondola car, it is very important to wear protective eyewear to protect against cinders getting into your eyes. Sunglasses and prescription glasses are fine. We also sell wrap around safety glasses for your convenience.  COACHES ARE NOT HEATED.

The average elevation is approximately 9,000 feet above sea level, with a low of 7,863 feet and a high of 10,015 feet, which is our summit, Cumbres Pass.  To help counter altitude sickness, guests are encouraged to drink plenty of water and avoid alcohol, caffeine and avoid skipping meals.  Please check with your physician if you have any health concerns.