Frequently Asked Questions
Are seats on the train reserved?
Yes. Passengers are assigned specific seats when a ticket is purchased. Deluxe Tourist and Premium Parlor class ticket purchasers may select their own seats when booking online or by phone.
Can I ride the train from Chama to Antonito and back (or vice versa) in the same day?
What is the best trip to take?
Are there any discounts?
Can I buy tickets on the day of the train trip I wish to ride?
What are the depot hours?
The Antonito depot is open from 7:30 a.m. to 6:00 p.m. during the regular season. The Chama depot is open from 7:30 a.m. to 7:00 p.m. during the regular season. During the off-season, our hours are limited, but you may email us anytime at email@example.com and we will get back to you as quickly as possible.
How do I contact the depots?
The Chama depot phone number is 1-575-741-3126, or 1-888-286-2737.
The Antonito depot phone number is 1-719-376-5483, or 1-888-286-2737.
Where can I find overnight accommodations in Antonito or Chama?
What if I need to make changes to my ticket reservation or cancel my trip?
Changes may be made up to 24 hours before departure and are subject to a $6.00 change fee per ticket. Refunds for cancellations made 48 hours or more before departure are subject to a fee of $14.00 per adult ticket and $7.00 per child ticket. There are no refunds issued on reservations cancelled less than 48 hours prior to your reserved date. Rates and fares are subject to change without notice.
What is the difference between the Parlor car, Deluxe car, and Coach?
- The Parlor Car is our most exclusive car. It is a Victorian Style era car with mahogany panels, oversized windows, and comfortable seating. Passengers must be 21 and older to ride. Your fare includes; a continental breakfast, non-alcoholic beverages, and souvenir gifts. There is also a personal attendant on board.
- Deluxe is a family friendly First Class car. This car has cafe style seating with tables for 2 or 4 guests, depending on availability. Fare includes; snacks, non-alcoholic beverages, and a gift. There is also a personal attendant on board.
- Coach cars offer comfortable padded bench seating. Snacks, film, gifts, and souvenirs are available in the concessions car. You are welcome to move about the train and experience the open-air gondola car!
Are refreshments available on the train?
Yes, there is a concession car on each train. Snacks available are popcorn, candy, and pretzels. Beverages available are sodas, water, juice, coffee, tea, and hot chocolate. Alcoholic beverages can be purchased for those 21 years of age and older.
Can I bring my own food and drinks on the train?
Are there restrooms on the train?
Can I smoke on the train?
Can I bring alcoholic beverages on the train?
Can I bring my pet on the train?
Is the train wheelchair accessible?
Can I bring a child's stroller on the train?
We ask that strollers are not brought onto the train due to lack of storage space.
Can I move about the train?
Is there an open car on the train?
How long does the trip take?
How much time do we have for lunch?
What if I have special dietary requirements?