Terms & Conditions

Schedules & Fares – Subject to change without notice.

All Fares Are Subject To A 7% Historical Preservation Fee.

 

Click On Any Box Below for More Information

Changes

Book with confidence.

  • Any changes made to your reservation are subject to a $6.00 fee per ticket, and MUST be made 24 hours prior to your trip date.
  • Please consider donating your ticket fee to C&TSRR if you do have to cancel your reservation this year. Your donation will help maintain the viability of our historic property. To donate, please call our sales office at 1-888-286-2737.
  • Please be patient with us as we process refunds. Due to circumstances beyond our control, it may take longer than normal to process refunds for cancelled trips.
Cancellations/Refunds

Book with confidence.

  • If you need to cancel your reservation for any reason, cancellations made 48 hours prior to your trip date are subject to a cancellation fee of $18.00 per adult ticket or $9.00 per child ticket plus the 7% historic preservation fee. 
  • There will be NO refunds issued on reservations that are cancelled less an 48 prior to your trip date. 
  • No-shows are considered a cancellation, and therefore will not be refunded. 
  • Please consider donating your ticket fee to C&TSRR if you do have to cancel your reservation this year. Your donation will help maintain the viability of our historic property. To donate, please call our sales office at 1-888-286-2737.
  • Please be patient with us as we process refunds. Due to circumstances beyond our control, it may take longer than normal to process refunds for cancelled trips.

 

Credit Cards

A valid American Express, Discover, Mastercard or Visa credit card number is required to make an online reservation. Full payment is required at time of booking. Passenger credit card will be charged for the full amount within 24 hours of the booking.

Ticket Pickup

Passenger tickets are available for pickup at the depot of origin prior to the departure of passenger trains. Passenger may pick up tickets between 8:00am & 9:30am the same morning of your train ride.  Ticket pick-up for Chama will be on the north side of the depot in the ticket office, and ticket pick-up for Antonito will be in the giftshop/ticket office.  For maps and driving instructions to our depots, click here.

Seat Assignments

We will do our best to honor Premium Parlor and Deluxe Car seating assignments.  However, due to the substitution of equipment or other reasons, it may be necessary to move seat assignments.  If that should occur, we will call those whose seats have been moved prior to the ride.  Classic Coach seating is assigned automatically by the reservation system.  We will do our best to assure that your group is seated together.  If there is an issue the day of your ride, please let us know at the ticket office.  If booking with multiple families please make a note in the comments regarding the names of parties to be seated together or call the reservations office.  WE RESERVE THE RIGHT TO CHANGE SEATING AND/OR TRIP ASSIGNMENTS DUE TO EQUIPMENT FAILURE, BUS CANCELLATIONS, INCLEMENT WEATHER, ETC.  WE WILL MAKE EVERY EFFORT TO INFORM PASSENGERS BEFORE SCHEDULED TRIP, IF POSSIBLE.

Lunch

All Aboard (FULL) Excursion Trips,  Half Limited Trips, and Cumbres Express Trip includes a hot lunch at Osier Station.  Chama Express Trip does not include a lunch.

Children

The discounted kids price applies to ages 2-12.  All children must be accompanied by an adult.

Babies-in-arms under 2 years of age will not be assigned a seat, and there will be no charge.

Parlor Car accommodates adults only (21 and over). If there is a question about age, Parlor Car Attendant or other railroad staff may ask for proper identification.

Accessibility

We have wheelchair lifts available in Classic Coach seating and our motorcoaches. Please make passenger reservations at least 7 days in advance of departure and notify us at 1-888-286-2737 or at [email protected] to schedule your ADA accommodations.

What to Bring

For your comfort, the Cumbres & Toltec Scenic Railroad recommends that you consider the following when planning your trip. The mountains can bring about sudden changes in the weather. It is important to wear layered clothing and in the late summer and fall, bring a jacket. Sunscreen and ball caps are also suggested to protect you from the stronger sun rays. Wearing sturdy, enclosed toed shoes is also important to protect your toes and ankles when in the yard and on the train. If spending time in the open gondola car, it is very important to wear protective eyewear  to protect against cinders. Sunglasses and prescription glasses are fine. We also sell wrap around safety glasses for your convenience.  COACHES ARE NOT HEATED.

High Elevation Travel

The average elevation is approximately 9,000 feet above sea level, with a low of 7,863 feet and a high of 10,015 feet, which is our summit, Cumbres Pass.  To help counter altitude sickness, guests are encouraged to drink plenty of water and avoid alcohol, caffeine and avoid skipping meals.  Please check with your physician if you have any health concerns.

Delays

While every effort is made to maintain our schedules, mechanical and/or weather conditions may cause delays. The Cumbres & Toltec Scenic Railroad will not be held liable for any delays.

7% Historical Preservation Fee

The Historic Preservation Fee is applied to each ticket to offset long term maintenance costs of the Railroad trains and property. The C&TSRR is 140+ years old and has earned listing on the National Historic Landmark Registry in Washington, DC. The Historic Preservation Fee is reserved for historic repairs and maintenance of facilities, equipment, and property. This fee is non-refundable. 

Photo & Media Release

The Cumbres & Toltec Scenic Railroad will use identifiable photographers on the trains from time to time. It is assumed that the C&TSRR will have the right to use any recognizable image and video of its passengers in its marketing efforts. If you are photographed by our identifiable photographer and would prefer that the images or video not be used for public display, please let the photographer know at the time of the occurrence.

FIREARMS
Firearms are prohibited on any railroad property.

PARKING
Parking on any railroad property is at your own risk.

FEDERALLY BANNED SUBSTANCES

Any substance/substances that are prohibited by federal law are not permitted aboard any train or on any railroad property.

Terms & Conditions are subject to change without notice.

Car Options:

Click on any of the cars below for more information and to book online.

Parlor Car

Parlor Car

The Parlor Car offers lounge style comfort and panoramic views! Adults 21+

Tourist Car

Deluxe Tourist

The Deluxe Tourist Car offers first class service to children of all ages!

Coach Car

Coach Seating

Travel the Cumbres & Toltec in comfort, yet economical style!

Gondola Car

Gondola Car

Everyone is welcomed to ride in the Gondola Car. Open-air with amazing views!

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