Terms & Conditions

Schedules & Fares - Subject to change without notice.  All Fares Are Subject To A 5% Historical Preservation Fee.

CHANGES
Passengers can make itinerary changes within 48 hours of booking a reservation at no charge.  After 48 hours from the time you made your reservation, changes are subject to a $6 per seat fee.  Any changes must be made prior to original trip date.

CANCELLATIONS/REFUNDS
Cancellations made 48 hours prior to the trip date are refundable with a cancellation fee of $14 per adult and $7 per child. Cancellations made after the 48 hour deadline are non-refundable.

CREDIT CARDS
A valid American Express, Discover, Mastercard or Visa credit card number is required to make an online reservation.  Full payment is required at time of booking. Passenger credit card will be charged for the full amount within 24 hours of the booking.

TICKET PICKUP
Passenger tickets are available for pickup at the depot of origin prior to the departure of passengers train or bus. Passenger may pick up tickets between 7:30am & 9:30am the same day of passenger train (bus) ride. Please have passenger reservation number available. For maps and driving instructions to our depots, click here.

SEAT ASSIGNMENTS
Seat assignments are not guaranteed. It is occasionally necessary to reseat passengers due to substitution of equipment or other reasons.

CHILDREN
One child (2-12 years) rides free with the purchase of one adult ticket.  Available May 24 through September 12 on daily excursion trips #1 through #6 & Cinder Bear Experience in coach seating.  Limited seats available.  May not be combined with any other discount, offer, or promotion.  Not valid on Sunset Trains. 

Babes-in-arms under 2 years of age will not be assigned a seat, and there will be no charge.

Parlor Car accommodates adults only (21 and over). If there is a question about age, Parlor Car Attendant or other RR staff may ask for proper identification.

ACCESSIBILITY
We have wheelchair lifts available on select coaches, parlor cars and motorcoaches. Please make passenger reservation at least 7 days in advance of departure and notify us at 1-888-286-2737 or at info@cumbrestoltec.com. Passengers using a wheelchair or who require assistance, please advise when booking your reservation and re-state those needs within 3 days of the scheduled ride.

DELAYS
While every effort is made to maintain our schedules, mechanical and/or weather conditions may cause delays. The Cumbres & Toltec Scenic Railroad will not be held liable for any delays.

5% HISTORIC PRESERVATION FEE

The Cumbres & Toltec Scenic Railroad includes a 5% historic preservation fee to all transactions.  This fee is used exclusively for the restoration of historic equipment and buildings.

PHOTO & MEDIA RELEASE

The Cumbres & Toltec Scenic Railroad will use identifiable photographers on the trains from time to time.  It is assumed that the C&TSRR will have the right to use any recognizable image and video of its passengers in its marketing efforts.  If you are photographed by our identifiable photographer and would prefer that the images or video not be used for public display, please let the photographer know at the time of the occurrence. 

FEDERALLY BANNED SUBSTANCES
Any substance/substances that are prohibited by federal law are not permitted aboard any train or on any railroad property. 

Terms & Conditions are subject to change without notice.